About

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

What we offer

*Fitness membership
*Flexible scheduling
*Potential for promotions
*Positive team atmosphere
*Paid holidays

What you offer

High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.

Your tasks

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.

Employment terms

Employment type

Permanent

Seniority

Junior

Work schedule

Full-time

Workplace

Remote

Start date

Immediate start

Working hours

40h /Week

Vacation days

days /Year

Work probation period

No Probation Period

Work notice period

No Notice Period

Salary

21 - 33 USD

Benefits

Flexible Work Schedules

Paid Sick Leave

Culture

Authority Culture

Career Development

Caring Workspaces

Clear Vision & Goals

No Office Politics

Qualification

Possible remote work locations

Anywhere