About

The Customer Support Coordinator will be responsible for communicating with digital consumers, troubleshooting basic issues, researching basic billing questions, and assisting with general account help and application navigation. The Customer Support Coordinator will be working closely with other team members to ensure advanced billing and technical questions are reported and escalated.

What we offer

Requirements
Minimum 1-year customer service experience required; 2-years preferred
Knowledge of mobile apps, connected devices, and digital TV technology a plus
Retail experience a PLUS
Experience with Zendesk preferred
Experience with Office Suite and demonstrated competency in learning new software
Strong technical skills and ability to type at least 45 words per minute
Superior customer service and communication skills (both written and verbal ) with the ability to articulate relevant information and directions in an organized and concise manner to the customers

What you offer

A Customer Support Coordinator will be responsible for communicating with digital consumers, troubleshooting basic issues, researching basic billing questions, and assisting with general account help and application navigation.

Your tasks

Responsibilities

Interact daily with customers via phone, email, and chat ensuring the customer's inquiry is responded to and resolved within SLA and target goals
Communicate courteously and effectively to understand issues from the customer's perspective
Deliver world-class, proactive customer service to internal and external customers
Ability to meet and exceed key performance and customer service goals such as Customer Satisfaction, Average Handle Time, and Quality Assurance

Employment terms

Employment type

Temporary

Seniority

Intern Manager

Work schedule

Flexible Schedule

Workplace

Remote

Start date

Immediate start

Working hours

40h /Week

Vacation days

Unlimited vacation policy

Work probation period

2 Week

Work notice period

1 Week

Salary

30 - 39 USD

Bonus

17 - 30 USD

Stock

20 - 27 USD

Benefits

Visa sponsorship

Paid relocation

Childcare Benefits

Commuting/Travel Assistance

Company Car

Company Doctor

Corporate Discounts

Dental Insurance

Disability Insurance

Culture

Growth & Learning

High Compensation

Trust & Respect

Work-Life Balance

Qualification

Possible remote work locations

Anywhere