Customer Support Coordinator
Description
The Customer Support Coordinator will be responsible for communicating with digital consumers, troubleshooting basic issues, researching basic billing questions, and assisting with general account help and application navigation. The Customer Support Coordinator will be working closely with other team members to ensure advanced billing and technical questions are reported and escalated.
What we offer
Requirements
Minimum 1-year customer service experience required; 2-years preferred
Knowledge of mobile apps, connected devices, and digital TV technology a plus
Retail experience a PLUS
Experience with Zendesk preferred
Experience with Office Suite and demonstrated competency in learning new software
Strong technical skills and ability to type at least 45 words per minute
Superior customer service and communication skills (both written and verbal ) with the ability to articulate relevant information and directions in an organized and concise manner to the customers
What you offer
A Customer Support Coordinator will be responsible for communicating with digital consumers, troubleshooting basic issues, researching basic billing questions, and assisting with general account help and application navigation.
Your tasks
Responsibilities
Interact daily with customers via phone, email, and chat ensuring the customer's inquiry is responded to and resolved within SLA and target goals
Communicate courteously and effectively to understand issues from the customer's perspective
Deliver world-class, proactive customer service to internal and external customers
Ability to meet and exceed key performance and customer service goals such as Customer Satisfaction, Average Handle Time, and Quality Assurance
Job employment term
- Employment type
- Temporary
- Seniority levels
- Intern | Manager
- Work schedule
- Flexible Schedule
- Workplace
- Remote
- Start date
- Immediate start
- Working hours
- 40h /Week
- Vacation days
- Unlimited vacation policy
- Work probation period
- 2 Week
- Work notice period
- 1 Week
- Job salary range
- 30 - 39 USD
- Job bonus range
- 17 - 30 USD
- Job stock range
- 20 - 27 USD
Employee benefits
Work cultures
Qualification
Possible remote work locations
Skype
