Description

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Info

Founded at

01 Jun 2018

Company type

Private Company

Company size

11-50 employees

Business sectors

Consulting | Customer Relationship Management (CRM) | Digital Transformation

Phone

+27 603968643

Company address

City of Johannesburg Metropolitan Municipality 🇿🇦

Employee benefits

Casual Dress Code

Work cultures

Growth & Learning

No Office Politics

Pride In The Work

Team-First Culture

Transparent Communication

Trust & Respect

Languages