About

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

What we offer

Basic plus commission.
Incentives plus benefits.
Off weekends.
December bonuses.
Holidays off days.

What you offer

Ability to stay calm when customers are stressed or upset.
Able to give customer support.
Outspoken and energetic
Fluent in English

Your tasks

Customer Service Consultant Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.

Employment terms

Employment type

Permanent

Seniority

Mid-Level

Work schedule

Full-time

Workplace

Office

Start date

Immediate start

Working hours

40h /Week

Vacation days

Unlimited vacation policy

Work probation period

1 Week

Work notice period

No Notice Period

Salary

5000 - 9000 ZAR

Benefits

Casual Dress Code

Culture

Growth & Learning

No Office Politics

Pride In The Work

Team-First Culture

Transparent Communication

Trust & Respect

Qualification

Possible office work locations

City of Johannesburg Metropolitan Municipality